FAQ

Here are some of our most frequently asked questions from our Player Members when playing bitcoin games at NASCasino. Short questions - short answers. Like everyone, we don't like to make things harder to understand. Click each question to view the answer.


All you have to do to get started is click the ‘Sign Up’ button in the upper right corner and fill in all the required fields. You will then receive an email where you can verify your email address by clicking the verification link. Once this is done, your account will be fully active.

The quickest way is by clicking the ‘Forgot Your Password?’ link on the main page. Enter your account’s email address, we will then send an email that will direct you to a new link. Here you can enter a new password. Alternatively, you can contact our customer support either by the ‘Live Chat’ option or by clicking on About Us and then Fanatical Support. We will be more than happy to assist you further.

Yes! Our games are 100% provably fair and you can verify it with ease. When playing a game simply click the ‘Provability’ button in the middle of the screen to access the widget.

Bitcoin is an open-source digital currency. Learn more about it here.

Where Do I Purchase bitcoins? There are plenty of places that allow you to buy and sell bitcoins. Online exchanges include BitStamp (Europe), Coinbase (United States), BTC-e (China) and ICE3X (Africa).

Contact our customer support via the Live Chat or Fanatical Support and we will gladly sort it out.

No, we only allow one account per player.

At the moment, we only accept deposits that are made in bitcoin.

You don’t have to wait at all. All Bitcoin deposits and credit get processed into your account instantly, which means you can start playing immediately!

No, we will not charge you for processing payments on your NASCasino account.

We aim to process withdrawal requests instantly, however six confirmations of your last deposit is needed in order to do so.

Check that your transaction was completed successfully on the blockchain. If so, then get in touch with our Fanatical Support and we will solve the issue as soon as possible.

A Bonus is extra coin that can be added to your account. It gives you a boost and increases your chances of getting a big win. Bonus sizes will vary and all players are required to wager the bonus amount, also know as playthrough, before they can request withdrawals.

Different casino games will count differently towards the wagering requirement. Please make sure you read the terms and conditions for your specific promotion to find out all the information.

Yes. You don’t have to spend any real funds to try out the games. You are allowed to play for free in order to familiarise yourself with all of games and discover which one you like.

Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal.

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team. Please provide us with as much information as possible and do not play until the issue has been resolved.

Yes. As you log in, all communication you make with your web browser and our website will be protected by industry-standard SSL encryption technology. Which means that all personal data and any activity on the site will be kept private.

We take your security extremely seriously. Our experts have built in various measures to prevent theft of funds or case sensitive information. In addition, we follow all the best practices to keep your coins safe: We store all new deposits in cold wallets, which are completely isolated from any online system. The vast majority of Bitcoins are stored in cold wallets. Hotwallet withdrawals are made from our company reserves and not from client funds. All wallets are encrypted and physically secure.

No, you don’t. Though, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.

Yes, although for security and statistical reasons, NASCasino cannot delete your account. We can however permanently disable your account. Please request this action through our helpdesk.