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Personal Limits

We take responsible gambling seriously and would like our players to enjoy their gameplay, but also recognise when gambling is not fun anymore.

The 'Responsible Gambling' policy is obligatory for quality casino operating. The players in our casinos can have a great time while remaining totally informed about possible financial and social consequences associated with gambling.

We have therefore provided the following mechanism, available to all players, to better manage their playing habits.

To help the casino members play responsibly we've implemented the following features:


Deposit limit

This option is available to all casino players. The player can set the maximum deposits sum for the following time periods:

- 24 hours
- 1 week
- 1 month

These limits can be changed at any time, but please note that decreasing the limit size has an immediate effect. Increasing the limit size will be subject to a 7 day cooling off period in order to avoid the consequences of hasty decisions and protect players.

Loss limit

This option is available to all casino players. The player can set the maximum deposits sum for the following time periods:

- 24 hours
- 1 week
- 1 month

These limits can be changed at any time, but please note that decreasing the limit size has an immediate effect. Increasing the limit size will be subject to a 7 day cooling off period in order to avoid the consequences of hasty decisions and protect players.

Bet limit

This option is available to all casino players. The player can set the maximum deposits sum for the following time periods:

- 24 hours
- 1 week
- 1 month

During this period players cannot play for fiat and/or crypto currencies, but at the same time the player can play for fun, log in, go to «My Profile», and make deposits and withdrawals. These limits can be changed at any time, but please note that decreasing the limit size has an immediate effect. Increasing the limit size will be subject to a 7 day cooling off period in order to avoid the consequences of hasty decisions and protect players.

Cooling-Off Period

This option is available to all casino players. Players can set the time period to take a break from gaming. Available time periods are:

- 1 week
- 1 month
- 3 months
- 6 months

Upon expiring the account is automatically re-activated and the player receives the access to casino games. If a player intends to activate his account before the Cooling-Off period expires he can send a request to the support team. In this case the changes will be applied not earlier than 7 days since the request is received. If a player decides to increase the Cooling-Off period the changes are applied immediately after the request is received. i.e the common rules are applied. Note: During a Cooling-Off period a player will be blocked from depositing to the casino and will be excluded from all promotional offers for the chosen period.

Self-Exclusion

If a player has decided to take a break from gaming for a longer period he can use the opportunity to self-exclude for the following time periods:

- 6 months
- 9 months
- 12 months

The main difference from Cooling-Off is that a player cannot log into his account, cannot change the self-exclusion period and his account will not be re-activated automatically. To activate his account the player will have to contact the support service.

Permanent account closure

If the player wants to close his account permanently this can be done also, through the support desk.

There are some rules and definitions that apply to all limits:

- Day (begins at 0:00 and ends at 24:00)
- Week (7 days including the current day)
- Month (30 days including the current day)
- Implication or limit size decrease is effective immediately after request receiving
- Limit size increase or cancelling can be applied after 7 days since the request is received
- Casino cannot accept the bets from the player once the limit is set
- If the user plays the game and his limit is exceeded the game should be closed automatically as soon as the current game round is finished
- A player cannot make bets in any game for fiat and/or crypto currencies within the limit period
- The player can log in to the casino, play for fun, and make withdrawals

Once the limit period is over the player shall receive an e-mail notification.

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